Note: If you are not using an Office 365 or other Exchange-based email, see. For more information, see In this article Apple computer access You can use a web browser or an email program on your computer to connect to your email account. Web browser access You connect your Apple computer to your email account by using a web browser in the same way that you connect a Windows computer. For instructions, go to.
Learn more about our. Email program access You can connect to your account automatically, or you can connect by using IMAP or POP. Connecting automatically There are three programs you can use to connect to your email account by entering your email address and password:.
Outlook for Mac 2011. Entourage 2008, Web Services Edition. Mail (the email application included with Mac OS 10.6 Snow Leopard and Mac OS 10.7 Lion) Connecting to your email account by using Outlook for Mac 2011 or Entourage 2008, Web Services Edition provides a more complete email experience than connecting to your email by using IMAP or POP. For example, if you connect using Outlook for Mac 2011 or Entourage 2008, Web Services Edition, you'll be able to synchronize Notes, Tasks, Calendar items, or Categories between Outlook Web App and Outlook for Mac 2011 or Entourage 2008, Web Services Edition.
Note: If you're running Entourage 2008, you must install Entourage 2008, Web Services Edition, a free update for Entourage 2008 users. If you're running Mac OS 10.6 Snow Leopard, you can use the Mail program that's included with Snow Leopard to connect to your account without using IMAP or POP. As with Outlook for Mac 2011 and Entourage 2008, Web Services Edition, the steps for connecting to your account with Mac Mail for Mac OS 10.6 Snow Leopard only require you to enter your email address and password.
For more information about how to use these email programs to connect to your account, follow the steps in one of these topics: Connecting using IMAP or POP There are many email programs that you can use to connect to your email account on your Apple computer using IMAP or POP.
Outlook for Mac 2011 Cause: Your organization uses Exchange Server 2003 or an earlier version. Solution: Check with your account administrator to see what version of Exchange Server is managing your account. Outlook for Mac supports accounts managed by Microsoft Exchange Server 2007 Service Pack 1 with Update Rollup 4 (KB952580) and later versions. Cause: Your account credentials or Exchange server name are incorrect. Solution: Verify your account settings. On the Tools menu, choose Accounts.
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In the left pane of the Accounts dialog box, select the account. Verify that the account settings are correct. Tip: To confirm that you are using the correct credentials, try to connect to your account from another Exchange application, such as Outlook Web App. Cause: Outlook is set to work offline.
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Solution: Verify that Outlook is online. On the Outlook menu, make sure that Work Offline is not checked.
Cause: Your network connection is unavailable. Solution: Make sure that your computer is connected to the network.
For instructions on checking the status of your network connections, see Mac OS Help. Or, you can contact your Exchange server administrator or your network administrator. You can also ask a colleague who uses similar settings if he or she can connect to the network. Or, if you connect to your Exchange account over the Web, use a Web browser to see whether you can access Internet sites. Cause: The server that is running Microsoft Exchange Server is unavailable.
Solution: Check your Microsoft Exchange server connection. On the Tools menu, select Accounts. Look at the Exchange account in the left pane. If there is a problem with the connection, the indicator icon will be orange. If you successfully connected to the account before, try to connect to it from another Exchange application, such as Outlook Web App. You can also check the status of the Exchange server by contacting your Exchange server administrator. Cause: Your Exchange account requires you to log on by using an encrypted channel.
Solution: Contact your Exchange administrator to learn if your account requires an encrypted channel and, if this is the case, verify the setting for this channel. On the Tools menu, select Accounts.
In the left pane of the Accounts dialog box, select the account. Choose Advanced, and then select the Server tab.
Under Microsoft Exchange and Directory service, select the Use SSL to connect check boxes. Cause: Your computer requires a mail proxy server to connect to the Exchange server. Solution: Contact your Microsoft Exchange account administrator. Ask your Microsoft Exchange account administrator to tell you which proxy server to use to connect to the Microsoft Exchange server.
For information about how to configure a connection to a proxy server, see Mac OS Help.